Returns & Refunds
All sales are final. Due to the nature of our product, a consumable liquid intended for daily use, we do not accept returns or offer refunds once an order has been placed.
We encourage you to review the product description, ingredients, and sourcing information carefully before purchasing.
Damages and issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us at contact@purrherb.com within 7 days of delivery with your order number and photos of the issue, so we can evaluate it.
Order changes and cancellations
Once an order is placed, we're often unable to modify or cancel it, as orders are processed quickly for shipment. Please contact us as soon as possible at contact@purrherb.com if you need to make a change, and we'll do what we can before it ships.
Subscriptions
You may pause or cancel a subscription at any time through your account portal at account.purrherb.com. Canceling a subscription stops future charges; it does not apply retroactively to orders already processed.
Questions
If you have any questions about your order, reach out to us anytime at contact@purrherb.com.